1. Introduction
This Cancellations & Refunds Policy outlines the rules and procedures for cancelling services and requesting refunds at HostingCraze.in (“Company”). By purchasing or using our services, you agree to this policy.
2. Cancellation of Services
Users may cancel their service at any time by contacting our support team at support@hostingcraze.in. Cancellation requests will be effective from the date of acknowledgment by the Company.
3. Refund Eligibility
Refunds are provided based on the type of service purchased:
- Hosting Services: Refunds are eligible if the cancellation is requested within 7 days of service activation.
- Domain Registration: Domain registration fees are non-refundable once registered.
- Other Services: Refund eligibility will be assessed on a case-by-case basis.
4. Non-Refundable Items
The following items are strictly non-refundable:
- Domain registration and renewal fees
- Software & License services or setup fees
- Custom services or setup fees
- Expired services or services already fully consumed
5. Refund Process
Refunds, when approved, will be processed to the original payment method within 7–14 business days. Users will receive a confirmation email once the refund has been initiated. The Company is not responsible for delays caused by banks or payment providers.
6. Partial Refunds
In certain cases, partial refunds may be issued based on the duration of service usage and fees incurred. All partial refunds are at the sole discretion of HostingCraze.in.
7. Changes to Policy
HostingCraze.in reserves the right to modify this Cancellations & Refunds Policy at any time. Updates will be posted on this page. Continued use of services constitutes acceptance of the revised policy.
8. Contact Us
If you have any questions or wish to request a cancellation or refund, please contact our support team at support@hostingcraze.in.